Coronavirus Travel & Health Updates

World Health Organization Resources

UPDATED 26 MARCH 2020

COVID-19 FAQs

After close consultation with our industry partners, customers, and community around the world, we’ve made the decision to postpone Seatrade Cruise Global 2020 until 12-15 April 2021.

We want to thank all our customers and partners for their support, open discussions and encouragement. As everyone has been reminding us, great things happen when the cruising community comes together and connects at Seatrade Cruise Global.

For this reason, we fully intend to host the rest of our events later this year, and will update you as we continue to explore alternative solutions. We will be working with our community, vendors, and staff to finalize the details and will share more information about our plans in the coming weeks. 

General

Will there be a show next April, or is the April show cancelled moving forward?
There will absolutely be an April show next year, and it will be a full four-day event taking place the 12-15 in Miami Beach! This year’s postponement is exclusively due to our commitment to your health and safety; we will be back better than ever next April. 

Is Seatrade Cruise Med still confirmed for September?
We appreciate your continued support of Seatrade Cruise Med, and we hope you are staying healthy and well at this time. Over the last several weeks, we have had many conversations with our customers, partners & associations, including our host city of Málaga, Spain and cruise line representatives, to understand how to best serve our community at this time. As a result of those conversations and the continued uncertainty around COVID-19, we have made the decision not to hold Seatrade Cruise Med this September. We are assessing options including a postponed date later this year, or a virtual event. We continue to hear comments about the global cruising industry needing a platform to network, learn, and do business. We want you to know that this is what guides us most. We welcome your thoughts and views on these options as we continue to develop alternate solutions to deliver networking, sourcing and educational opportunities, which we hope to provide in the coming weeks. We will be sending another update before the end of June as we confirm details on how we can best serve our community, but wanted to proactively share this information at this time, as I know many of you are already beginning to plan logistics for our September event. We thank you for your continued support as we navigate these uncharted territories, and look forward to connecting with you soon.

What happens if Novel Coronavirus concerns continue over the coming months? Is there a chance other Seatrade Cruise events are affected?
While we can’t say for certain, global trends are predicting the virus’s spread to significantly decline as we approach the fall months. We are currently moving forward confidently with our September event in Malaga, Spain, but will keep you updated should anything change in the global landscape. 

What will happen to my hotel reservation?
If you made your hotel reservations within the Seatrade Cruise Global room block, your reservation has been cancelled automatically You should have received confirmation of the cancellation via email on 13 March 2020. If you have any questions, our Housing team is here to assist: (Toll Free) 1-866-240-4380 (Outside of US) 1-415-813-6088 x 10.

If you made your hotel reservations outside the Seatrade Cruise Global room block, please make sure you reach out to the hotel as soon as possible and cancel your reservation. 

I have already booked flights to the event. How can I recoup that expense?
Most airlines are being very generous with their cancellation policies. We encourage you to reach out to the airline or to your insurer to see what your options are. 

Exhibitor / Sponsor

Will my booth/sponsor purchase in 2020 roll over to the postponed date in 2021?
We are rolling over contract fees to our April 2021 event or to our event in Malaga, Spain, depending on what best fits your needs.

To roll-over to Seatrade Cruise Global 2021, you won’t need to go through the process of re-contracting with us, you will only need to sign an addendum which your Account Manager will provide. 

To roll-over to Seatrade Cruise Med 2020, you will need to sign a Seatrade Cruise Med contract which your Account Manager will provide.

What will happen to the exhibitor services I purchased (Internet, A/V, etc.) for 2020?

General Contractor: FREEMAN

Standard rental exhibits (non-custom), furnishings, standard carpet/padding, utilities and standard event tech equipment are 100% refundable. Custom rental exhibits will be refunded at 25%. Freeman will charge for work already performed for labor, material handling, transportation and cleaning. Graphics (signage), custom booth fabrication, custom carpet & flooring (including prestige carpet) are non-refundable.

The Freeman Exhibitor Services and Sales teams will be communicating with you to process cancellations and refunds. In case you have additional question, please contact Freeman Exhibitor Services, or call +1 407-816-7900.

A/V: ETS

At this time, all refunds should have been processed. If you have any questions, please contact Lexi Sturrock.

Catering: CENTERPLATE

CenterPlate is currently looking at processing refunds on their end. If you have any questions, please contact Maria Linkous, or call +1 305-975-5672.

Electricity: EDLEN

If you have any questions, please contact [email protected], or call +1 305-975-5672 or +1 305-623-5335.

Internet/Telecommunications Orders: SMART CITY

Smart City is currently looking at processing refunds on their end. If you have any questions, please contact Andrew Brown.

Lead Retrieval: COMPUSYSTEMS

If you have any questions, please contact [email protected], or call +1 866-600-5323 or +1 708-786-5565.

What will happen with the materials that I already shipped to the advance warehouse? Can you store my materials?
Please contact your shipper to make arrangements to have items returned.For any exhibitor who has already shipped materials to the advanced warehouse, the delivery will be turned away to reduce your financial impact and any delays or complications with it entering customs.

I have more questions. Who can I talk to?
Please contact us directly at [email protected]

Attendee

Will my ticket purchase roll over to the postponed date?
Having spent the past year collaborating with the cruising community for Seatrade Cruise Global, we're genuinely disappointed not to be able to host you in the coming weeks, but your experience and safety continues to be our top priority. Therefore, we have two options for you:

We can transfer your existing registration to the 2021 dates to help make this a seamless transition for you, and to help you retain this investment in your professional development. This will happen automatically if we hear no response from you by 1 September 2020.

You can request a full refund by filling out this form, and sending it to [email protected]. This will take up to 10 business days to process (this is a manual process, so please be patient with us). 

I still want to connect with the cruise community. What are my options?
As the global cruising industry’s platform to network, learn, and do business, we want you to know that your needs are what guides us most and, therefore, we are proud to present alternative solutions in collaboration with our partners and associations that deliver networking, sourcing and educational opportunities for the remainder of 2020.

16-17 September 2020 – Seatrade Cruise Med, Malaga, Spain 
Seatrade Cruise Med will provide an expanded tradeshow floor and conference program to accommodate cruise line professionals across the entire cruise industry, including a new, dedicated area for the Expedition market. 

I have more questions. Who can I talk to?
Please contact us directly at  [email protected]

 

UPDATED 20 MARCH 2020

SEATRADE CRUISE GLOBAL POSTPONEMENT UPDATE

Last Friday we communicated the postponement of Seatrade Cruise Global 2020, originally scheduled to take place this April in Miami Beach, and announced that we are looking into alternative options that will enable the cruising community to meet and do business in a safe and effective way.

We also told you we would be keeping you updated as we get more information, which is why we are writing to you today. Over the last week we have had hundreds of conversations with our customers, with members of different cruise lines, and with our partners and associations to get an understanding of what your needs are, and how this virus is currently impacting your business.

After these conversations, we have come to understand that an event in August, the only time we had managed to reserve a suitable amount of space to hold our event, would not be the industry event that you need us to deliver – for some, the timing was wrong, for others, the variables related to COVID-19 led to more unknowns. As the global cruising industry’s platform to network, learn, and do business, we want you to know that your needs are what guides us most and, therefore, we are continuing to develop alternative solutions that deliver networking, sourcing and educational opportunities.

While we develop these solutions and opportunities for you with our strategic partners, we can confirm that we continue to organize our September Cruise Med event.

16-17 September 2020 – Seatrade Cruise Med, Malaga, Spain

Seatrade Cruise Med will provide an expanded tradeshow floor and conference program to accommodate cruise line professionals across the entire cruise industry, including a new, dedicated area for the Expedition market.

Exhibitors Please Note: Any contract fees from April 2020 can be rolled over to this event, or Seatrade Cruise Global in 2021. Your Account Manager will be following up with you individually next week to discuss the option that best fits your needs.

Attendees Please Note: Any registration fees from April 2020 can be rolled over to Seatrade Cruise Global in 2021. More information on how to do this, or how to claim your ticket refund, will be sent soon.  

We will be sharing another update next week as we get additional options and information for you. We thank you for your continued support as we navigate these uncharted territories, and sincerely hope to connect with you in Malaga this September.

 

13 MARCH 2020

SEATRADE CRUISE GLOBAL OFFICIALLY POSTPONED

As previously communicated, we have continuously reviewed the situation with regards to Seatrade Cruise Global in April 2020. Up until recently, the majority of industry feedback indicated that we should try to continue with the event as scheduled if possible. It’s clear now, however, that this is not possible due to the numerous globally imposed travel bans and the latest restrictions related to running events within Miami-Dade county, as well as the latest feedback we have received from many of you. We therefore confirm that Seatrade Cruise Global 2020 has been postponed and that we are working with our association partners and you, our customers on alternative options. 

You can expect more information from the Seatrade Cruise Global team in the coming week to discuss your full range of options and address any questions you might have. We continue to work diligently to ensure all details are confirmed for our exhibitors, delegates and sponsors – we thank you for your continued support and patience with us through these challenging weeks.

These are unprecedented times as we look to reinvent and reposition our events to adapt accordingly, while still bringing you the dedicated platforms for meetings, collaboration and business generation. We will issue more details shortly as we firm up more information, however at this time there are two logistical areas we would like to mention:

  1.  If you’ve already shipped booth materials or placed orders, we are working with Freeman and the Miami Beach Convention Center on next steps, and will communicate those in the coming days. If you have not yet shipped your booth materials, you should avoid doing so at this time. 
  2. Those who have booked hotel rooms in our block will receive information in the coming days about rescheduled dates and the process to cancel your existing room or make reservations for potential new dates.

As always, we look forward to continuing to work with you as our partners, customers and industry colleagues on Seatrade Cruise events taking place in the second half of 2020, including Seatrade Cruise Med (16-17 September | Malaga, Spain), and we appreciate your patience as we finalise new dates for Seatrade Cruise Global.  

 

11 MARCH 2020

STATEMENT FROM SEATRADE CRUISE GLOBAL

Seatrade Cruise has been closely monitoring local and global developments and guidance with regards to COVID-19, its impact on the Cruise industry and Seatrade Cruise Global 2020.

The overwhelming feedback we have received to date has been a desire to move forward with the event and bring our community together with the hope of minimizing potential long-term impact on the industry.  We want to thank you all for this very welcome support.

We have also received some clear concerns regarding travel, safety and wellbeing. Again, we thank those who have made their positions clear on this.

At Seatrade Cruise, the safety and welfare of our customers, guests and staff is always our greatest priority. While we have communicated our intention to continue with the event as planned over the last few weeks, we feel it is time to consider putting elevated health and safety protocols in place.

We will be assessing the situation with our partners and customers, and will make a definitive announcement no later than Monday 16 March regarding the 2020 event. We appreciate your patience and understanding.

 

10 MARCH 2020

STATEMENT FROM SEATRADE CRUISE GLOBAL

We continue to move forward with plans to host the event as scheduled. We are in communication with state and local officials and the Miami
Beach Convention Center, and, at this point, there are no plans to cancel any shows at the facility due to coronavirus. The Miami Beach
Convention Center and Seatrade Cruise Global are taking precautionary measures inside the venue while the state and local agencies are taking steps to limit the spread of respiratory viruses.

We will continue to monitor the situation over the coming weeks, with the health and safety of all of our guests remaining our utmost priority.

To get the most updated information on COVID-19 and Seatrade Cruise Global, please keep checking in on this webpage.

 

6 MARCH 2020

STATEMENT FROM SEATRADE CRUISE GLOBAL & PARTNER ASSOCIATIONS

With six weeks to go before Seatrade Cruise Global, we are moving forward with plans to host the event as scheduled. We are in communication with state and local officials and the Miami Beach Convention Center, and, at this point, there are no plans to cancel any shows at the facility due to coronavirus. The Miami Beach Convention Center and Seatrade Cruise Global are taking precautionary measures inside the venue while the state and local agencies are taking steps to limit the spread of respiratory viruses.  

To get the most updated information on COVID-19 and Seatrade Cruise Global, please keep checking in on this webpage.

We have spoken with many of our partner associations, exhibitors, and cruise lines and the overwhelming feeling is of support and that the event should, if it’s able to, go ahead at this crucial time for the industry. We want to assure you that the health and safety of our attendees is our top priority, and we will continue to monitor and follow the guidance of the leading health authorities.

We will at all times engage with all relevant authorities, including the CDC to ensure full understanding and compliance with the latest advice. In addition, in consultation with the Miami Beach Convention Center, extra measures will be taken on-site – more details of which you can find below.

We believe that this event remains the opportunity for the global cruising community to meet as one and work through challenges and this becomes even more relevant in times of concern.

“As we continue to prioritize health and safety above all, there has never been a more critical time for the cruise industry to come together to demonstrate its resilience in the face of adversity and to chart the course for our future. We look forward to doing just that at Seatrade Cruise Global. “

- Kelly Craighead, President and CEO, Cruise Lines International Association (CLIA)

“On behalf of the FCCA and our Member Lines, we look forward to seeing all of our partners at Seatrade Cruise Global. It is a crucial time to come and work together on a global scale and prove this industry can overcome any obstacle, as its history has shown.”

- Michele Paige, President, Florida-Caribbean Cruise Association (FCCA)

Plans for Seatrade Cruise Global are progressing well. To date, there are over 70 cruise lines signed up with an expected 13,000+ attendees on-site. New show features this year include an enhanced day of programming for designers, an exclusive lunch for entertainment professionals, a wellness area, and a matchmaking lounge. You can learn more about what’s happening on the show floor here.

In addition to the State of the Global Cruise Industry Keynote, this year's conference will include over 180 speakers, with key tracks focusing on expedition cruising, design, hotel operations and concessions, entertainment, information technology and more.

As always, please feel free to reach out to our team if you have any additional questions or concerns, and we hope to see you Miami this April.

The Seatrade Cruise Global Team

 

5 MARCH 2020

JOINT STATEMENT FROM SHOW MANAGEMENT AND THE MIAMI BEACH CONVENTION CENTER

The Seatrade Cruise Team and the Miami Beach Convention Center (MBCC) would like to reassure Seatrade Cruise Global exhibitors and visitors that we remain vigilant and dedicated to ensuring that appropriate protective measures are in place at the venue.

The MBCC’s Public Safety Department is closely monitoring the situation through updates from the Centers for Disease Control and Prevention (CDC), the Florida Department of Public Health, the World Health Organization (WHO), City of Miami Beach and Miami Dade County officials and industry affiliates and associations. The venue is coordinating with city, county, state and federal responders for “real-time” intelligence and response protocols related to a pandemic response.

The MBCC has taken the following precautions:

  • The purchase of extra hand sanitizer dispensers placed in high trafficked areas  Installation of additional hygiene advisory signage throughout the venue, including all restrooms. 
  • Increased precautionary measures, including increasing the frequency of cleaning and disinfecting commonly touched objects. 
  • Many of the surfaces in our restrooms are touch-free including automatically flushing toilets, hands-free faucets, paper towel dispensers and hand
    dryers. 
  • Using cleaning products to clean all surface areas, including but not limited to lavatory fixtures, paper towel dispensers, vanity tops, mirrors and door handles. 
  • MBCC staff is trained on the proper techniques to prevent transmission of sickness. 
  • MBCC food and beverage service providers Centerplate is coordinating globally to manage the impact of COVID-19 to protect employees, clients and consumers. Centerplate’s existing rules for food safety, personal hygiene and infection control are rigorously followed in order to minimize the risk of this, or any other virus spreading. 

 

3 MARCH 2020

UPDATES FROM THE STATE OF FLORIDA AND THE CDC

Florida has confirmed cases of the coronavirus disease (COVID-19), however none have been in South Florida. Here is some important information on how to keep you and your colleagues safe. The Centers for Disease Control (CDC) recommends that you take everyday preventive actions to help stop the spread of germs, including:

  • Wash your hands often with soap and water for at least 20 seconds. If unavailable, use an alcohol-based hand sanitizer with at least 60% alcohol.
  • Stay home when you are sick and avoid close contact with people who are sick.
  • Always cover your cough or sneeze, and avoid touching your eyes, nose, and mouth with unwashed hands.
  • Clean and disinfect frequently touched objects and surfaces using a regular household cleaning spray or wipe.

If you are concerned that you may have contracted the coronavirus, reach out to your county health department.

  • Palm Beach County: 561-840-4500
  • Broward County: 954-467-4700
  • Miami-Dade County: 305-324-2400

 

2 MARCH 2020

UPDATES FROM THE MIAMI BEACH CONVENTION CENTER

The Miami Beach Convention Center (MBCC) Public Safety Department is closely monitoring the situation through updates from the Centers for Disease Control and Prevention (CDC), the Florida Department of Public Health, the WHO and the City of Miami Beach and Miami Dade County officials. 

The Public Safety Department is coordinating with city, county, state and federal responders for “real-time” intelligence and response protocols related to a pandemic response. Signs of the virus of people entering into the U.S. are being closely monitored at all points of entry, such as airports and seaports. 

The MBCC is taking precautions such as:

  • Implementing extra hand sanitizing dispensers placed in high trafficked areas.
  • Installation of additional hygiene advisory signage throughout the building, including all restrooms. 
  • Increased precautionary measures, including increasing the frequency of cleaning and disinfecting commonly touched objects. Many of the surfaces in our restrooms are touch-free using automatically flushing toilets, hands-free faucets and paper towel dispensers. 
  • Using cleaning products to clean all surface areas, including lavatory fixtures, paper towel dispensers, vanity tops, mirrors and door handles. The MBCC staff is fully trained on the proper techniques to prevent transmission of sickness. The MBCC is dedicated to ensuring that appropriate protective measures are in place and providing up-to-date information for staff and partners. MBCC staff will maintain regular communication with event organizers, business partners and other key contacts to relay updates. 

 

27 FEBRUARY 2020

At this time, no federal restrictions are in place to prevent meetings and travel in the United States.

As of now, the Meetings Mean Business Coalition (MMBC) encourages continued participation in meetings in the U.S.

There have been no cases of COVID-19 identified in Florida. There is currently no confirmed evidence of community-based person to person transmission in the US.

The Florida Department of Health is actively involved in enhanced surveillance for respiratory illness that may be COVID-19. Epidemiologists will follow up on any suspected cases of COVID-19 to arrange for testing when needed and monitor contacts of any confirmed cases, if they occur. 

With the situation evolving rapidly, we urge participants and vendors to consult the latest guidance from the Centers for Disease Control and Prevention (CDC) and local public health authorities as you prepare for Seatrade Cruise Global 2020.

For our part, we will continue to engage health and security authorities on any planned or anticipated measures that may impact travel.

We understand the months – even years – of work that precede a major meeting or event. We also recognize the incredible benefits that these gatherings bring to people, businesses and the economy – especially in cities that rely on travel to sustain themselves. Our hope is that this situation resolves quickly, travelers exercise healthy travel habits and some reassurance is granted to those hosting and attending meetings during this time.

 

26 FEBRUARY 2020

TRAVEL ADVISORY UPDATE

The U.S. State Department published a new travel advisory regarding Novel Coronavirus (COVID-19). We are staying on top of the situation, and as of yet foresee no significant changes to the event.

Accordingly, we look forward to welcoming our guests to the Miami Beach Convention Center this April. We continue to monitor the situation constantly, and news of any travel restrictions are regularly being updated. 

 

CORONAVIRUS HEALTH PROTOCOLS

We are closely monitoring global developments regarding the coronavirus, and we are fully focused on protecting the health and safety of our guests and staff.

To comply with guidance from CDC, WHO and other public health authorities around the world, we are working on implementing several measures to protect the health of guests and staff. These measures are intentionally conservative and apply to anyone coming to the Miami Beach Convention Center, guests and staff alike. We apologize for any inconvenience created by these precautionary measures.

We are assessing developments constantly and will update these measures as needed. 

 

20 FEBURARY 2020

OFFICIAL STATEMENT

We look forward to welcoming you to Seatrade Cruise Global at the Miami Beach Convention Center this April 20-23, 2020.

We wanted to reassure you that we are and will continue to closely monitor developments of Novel Coronavirus, as your health, safety and wellbeing are our utmost priority. We are therefore following all safety advice and precautions as recommended by the US Centers for Disease Control and Prevention and the World Health Organisation (WHO), and are putting incremental health and safety measures in place as well.  

As has been reported, current travel guidance restricts foreign nationals who have travelled from or through mainland China within 14 days from entering the United States, and enhanced screening procedures are in place at international airports. We will continue to monitor the situation as an international business and keep you informed with any developments.

We look forward to Seatrade Cruise Global providing the platform for industry meetings, networking and education, allowing us to come together as a global community and make lasting connections to help bolster the industry moving forward.

Thank you for your continued support, and we look forward to welcoming you to Miami in April.

Questions or concerns? Please reach out: